Arnaud Sindezingue, Ladurée

"I found the content of the training particularly interesting, especially the participation of great professionals..."

Arnaud Sindezingue, Senior Sales Associate at LADURÉE Paris

 

I chose to become Luxury Attitude Certified because I wished to achieve excellence in the area of Client service.

 

In my opinion, this training has been designed to fit the requirements of individuals already working in a position involving Client contact. We learned a lot from the hands-on, practical side of the training. It also prevents us from "getting stuck in a routine” so that we can challenge ourselves. I found the content of the training particularly interesting, especially the participation of great professionals such as Christophe Michalak, Head Pastrymaker at the Plaza-Athénée Paris. Thanks to this training, I became aware that we can offer my Clients that “little extra something” because each of them is unique. Since then, I make sure I offer my added value to each Client in order to sublimate his or her experience.

 

It is extremely flexible from a practical point of view. The e-learning format means we can work when we wish and, more importantly, when we can. The video perfectly fits these requirements because we can take notes, split up the work depending on available free time, etc. The exercises are very useful – an ideal opportunity for self-reflection and developing awareness of our work. I completed the course in four weeks.

 

Arnaud Sindezingue
Senior Sales Associate LADURÉE Paris